Shipping Arrangement and Return Notice
Shipping Arrangements and Disclaimer
Shopping at "Ocean Express", currently we can only provide third-party shipping solutions. We choose the SF EXPRESS service for those who are popular and confident among consumers in the market, and the shipping costs are all borne by the customers themselves. , Members purchase goods through our platform, we will always use the above method to send the goods, unless the member chooses the store self-pickup option. As long as the member enters the delivery address in "My Address" (SF Smart Cabinet* can be selected), the goods will be delivered according to the address provided by the member every time they make a purchase. If there is any incompleteness or omission in the address, the goods will be lost or appear. In any case, the company will not be responsible. In addition, if the third-party courier company has any delay, loss or damage in the delivery of the goods, the member also needs to bear the risk. Therefore, before choosing the "SF Express" delivery service after shopping on this website, the member must first understand And agree to the detailed rules of the above arrangements.
Return and Exchange Notice
The details of return and exchange of "Ocean Express" are as follows:
return the goods:Under normal circumstances, after the member confirms the order, all products will not be returned or exchanged. Unless special circumstances are found for the goods, the company will arrange return procedures, and the company will be responsible for the transportation costs incurred for the return. However, the company has the final decision whether to withdraw or not.
Exchange:If the goods sent by the customer from the company do not match the ones listed in the order, the company will arrange for a replacement. The customer must first apply to the customer service center for a replacement. "Pay on Collect" and send it back to our company, we will resend the "returned" item two working days after receiving the "returned" item. In addition to the above reasons, the company will not accept other replacement applications.