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​Terms and Guidelines

Service purposes

"People-oriented, customer-oriented, treating people with sincerity, and conducting business with trust." This is the service tenet that Ocean Trader promises to customers. We firmly believe that only with the above ambitions can the company grow vigorously. Ocean Tong is a brand new online shopping platform, we value every customer and member, and treat every customer with a warm and sincere heart. We also promise that in any link and department of the company, employees will have enthusiastic service, strict standards, and reasonable handling procedures.

Privacy Policy

The "Privacy Policy Statement" is generally used to describe the data user's privacy policy and practice in handling personal data. Ocean Trade (the company) is committed to complying with the provisions of the "Personal Data (Privacy) Ordinance" to protect the privacy, confidentiality and security of the personal data we hold. We ensure that our employees adhere to the strictest standards of security and confidentiality. This policy may be amended or changed from time to time where we deem necessary, so we recommend that you review this policy from time to time. Any amendments to this policy will continue to comply with the Personal Data (Privacy) Ordinance. If there is any inconsistency between the English and Chinese versions of this Policy, the English version shall prevail.

Principles of Handling Personal Data and Privacy

When collecting personal information from you, we will provide you with the Personal Information Collection Statement in an appropriate format and manner at or before the time of collection. We will not provide your personal data to third parties for any purpose without your consent.

Personal Information Collection Statement

The "Personal Data Collection Statement" is the statement provided by the Company at or before the time when personal data is collected from the data subject. Data may be collected with or without the knowledge of the data subject. This statement is posted on the webpage.

Purpose of collecting personal data

The personal data collected by the company from you is used to provide you with the required services. Your provision of personal data is entirely voluntary. You must provide the required personal data in the fields marked with an asterisk (*). If you fail to provide complete and accurate personal information, we may not be able to provide you with the services you need, and may also result in delays or rejections.

disclosure of personal information

The information collected will be treated confidentially. Without your consent, we will not disclose the collected personal information about you to other persons or organizations for any purpose. We may disclose your personal data when required by law or other government and regulatory authorities, or when you expressly agree to the disclosure.

Data Access and Correction Rights

You have the right to request access to and correction of the personal data we hold about you through an online request. If you wish to review or correct your personal data, please submit to the company.

Retention of Personal Data

We will only keep your personal data for the purpose for which it was collected. If the personal data held by the Association is no longer used for the purpose listed when collecting the information, the relevant information will be destroyed after the retention period set in the internal guidelines of the Association.

Payment Methods

Payment methods

  • Credit Card / Debit Card

  • PAYPAL

  • cash

​ Returns & Refunds

What if the customer receives unpacked damaged goods or goods that do not match the documents?
Please contact us via email or WhatsApp within seven working days after receiving the product to submit a return request. We will arrange a return or refund as soon as possible. Overdue will not be accepted. If the product is man-made or damaged before delivery, the company has the right to refuse to make any return arrangements.
Return or refund procedure
Please take photos of the goods that need to be returned, and contact us by email or electronic means with the order number and product details. Our customer service officer will provide assistance as soon as possible after receiving the application.

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